Technical Support Engineer II

SUMMARY

This Technical Support Engineer II position has the primary responsibilities to work as part of the technical content creation team to develop the new generation of ANSYS courses. The primary focus involves reviewing, editing, and finalizing training materials (videos, powerpoint presentations, etc). This position requires the engineer possesses engineering technical background and develops the proficiency of using ANSYS software.

RESPONSIBILITIES

•Work within the content generation team and assists with variety of tasks: edit/format teaching/presentation videos, check for content consistency and accuracy, follow all branding requirements.
•Assist the N.A. based team members with the new content scoping and creation.
•Assist the N.A. based team members with creating/updating/reviewing technical examples.
•Technical participation to assist customers who post questions within the ANSYS Discussion Forum board.
•Assists with other tasks and responsibilities as needed.

MINIMUM QUALIFICATIONS

•Bachelor’s degree in Electrical/Aerospace/Mechanical/Chemical Engineering or other technical discipline with experience in an engineering software environment.
•Demonstrated problem solving skills and ability to learn new technical areas.
•Ability to work independently, as well as with others in a diverse team environment.
•Demonstrated ability to manage multiple projects and to communicate effectively with customers.
•Demonstrated skills in writing and presenting in fluent English.

PREFERRED QUALIFICATIONS

•MS or PhD degree is a plus.
•A minimum 4 years of experience in an engineering software environment preferred.
•Experience in using commercial or in-house CFD software for real world, industry level applications is desirable.
•Available for occasional travel (less than 20%).

CULTURE AND VALUES

Culture and values are incredibly important to ANSYS. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

•Customer focus
•Results and Accountability
•Innovation
•Transparency and Integrity
•Mastery
•Inclusiveness
•Sense of urgency
•Collaboration and Teamwork

ANSYS does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of ANSYS. Upon hire, no fee will be owed to the agency, person, or entity.