Technical Support Engineer II - Discovery Products

SUMMARY

The Discovery products reflect groundbreaking engineering tools that can easily manipulate any CAD geometry, provide real-time simulation results, as well as perform accurate Multiphysics analyses. Supporting this product line provides an exciting opportunity to work with customers across a broad range of industries and to help these engineers develop the products of tomorrow.

The Technical Support Engineer II is responsible for answering technical questions pertaining to software usage in a user forum; for filling defect reports and suggestions for feature enhancement by customers; and for capturing lessons learned in knowledge articles. The goal of the Technical Support Engineer II is to help our customers be successful in using our tools and to develop the next generation of champion users.

RESPONSIBILITIES

•Monitor Discovery support forum by moderating content and addressing unanswered questions in order to improve customers’ productivity and satisfaction with ANSYS Discovery products
•Foster an environment of peer-to-peer networking within the forum by encouraging participation, recognizing customer contributions, and soliciting contributions from both forum users and other ANSYS engineers
•Identify and address customer-specific issues through a separate support case process
•Isolate and identify possible defects and submit defect reports for Product Development to make product more robust
•Collaborate with Product Development by collecting feedback and suggestions for feature enhancement to improve user experience
•Capture insights shared in forum by creating knowledge articles that can be used to disseminate information to a wider audience

MINIMUM QUALIFICATIONS

•Bachelors degree in an engineering discipline (Mechanical / Aerospace)
•Minimum 3 years of experience Using CAD Tools
•CAE experience either in FEA or CFD
•Experience using ANSYS SpaceClaim is desirable
•Experience with Python programming language is desirable
•Strong problem-solving skills
•Strong communication and customer interaction skills
•Demonstrated skills in writing and presenting in fluent English
•Demonstrated ability to manage multiple tasks / assignments and to communicate effectively with customers
•Ability to work independently, as well as with others in a diverse team environment
•Must have a passion and drive for personal technical excellence
•Engaging personality, engineering curiosity and willingness for continuous learning

PREFERRED QUALIFICATIONS

•A minimum 3 years of experience in an engineering software environment preferred
•Must have passion and drive for personal technical excellence and high performance
•Must have customer service aptitude and maintain customer focus

CULTURE AND VALUES

Culture and values are incredibly important to ANSYS. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:

•Customer focus
•Results and Accountability
•Innovation
•Transparency and Integrity
•Mastery
•Inclusiveness
•Sense of urgency
•Collaboration and Teamwork

ANSYS does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of ANSYS. Upon hire, no fee will be owed to the agency, person, or entity.