Technical Operations I

SUMMARY
The Technical Operations I role is primarily responsible for providing support to an assigned team in the Customer Excellence organization. This role will perform administrative duties for mid-level managers and department professionals and requires knowledge of company policies and procedures.

RESPONSIBILITIES

Percentage of time spent on these activities will vary based on current business needs.

•CRM & System Administration
•Ensure that the regional Customer Support Help Desk is run smoothly and efficiently, providing customers with a consistently good level of service
•Coordinate the setup and daily operation of the CTI customer telephone system, ensuring that customers calls are routed efficiently to the relevant support queue
•Maintain ACE-related administration tasks aligned with the day-to-day efficient operation of the CRM and other relevant ACE-utilized systems
•Generate support statistics and metrics as required by the local Technical Managers and for worldwide ACE intranet reporting
•Customer Training Administration
•Maintain the administration of live public and private training courses; including registration, lunches/refreshments, information for attendees, and coordinating with the local Training Course Manager
•Assist with the purchase and use of training subscriptions and bulk training
•Work in an administrative capacity with the ANSYS Learning Hub (ALH)
•Promote continuous improvement of the ACE Training processes
•Consulting Administration
•Work with the Consulting Managers and Project Leads to ensure the smooth operation of the Consulting business, including administrative overview of the Project Management system and related interfaces
•Other Administration Duties
•Coordinate and assist with the administration of ACE staff training and summits
•Assist with regional user and showcase meetings
•Assist with the translation of externally-promoted material to local language

MINIMUM QUALIFICATIONS
•Associates degree in business or related field
•Good general communication and interpersonal skills as well as a professional appearance
•Must have advanced knowledge of presentation and spreadsheet software, such as Microsoft PowerPoint and Excel
•Ability to handle confidential information
•Extensive working knowledge of database/CRM systems
•Detail oriented

PREFERRED QUALIFICATIONS
•Bachelor's degree in business or liberal arts is desirable

CULTURE AND VALUES
Culture and values are incredibly important to ANSYS. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:
• Customer focus
• Results and Accountability
• Innovation
• Transparency and Integrity
• Mastery
• Inclusiveness
• Sense of urgency
• Collaboration and Teamwork

ANSYS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

ANSYS does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of ANSYS. Upon hire, no fee will be owed to the agency, person, or entity.