System Administrator I

SUMMARY

The IT Operations Team is dedicated to supporting end users business. We provide service and support to internal users on Windows Platform and desktop application-related issues as well as closely cooperate with the IT infrastructure team, and third party vendors to handle escalations, provide documentation, resolve complex technical issues and implement new products across the region.

Technology stack includes Microsoft Windows operating system, VMware ESX, Microsoft Office (Outlook, Excel, Word, PowerPoint), Microsoft Skype for Business,Ciso WebEx, Google Apps, Cent OS.

RESPONSIBILITIES

Ensure efficient management of incidents and problems generated at the ServiceDesk including escalations
Performing troubleshooting and investigating complex technical issues
Provide IT support by phone,on site and remote software.
Setup PC,Re-imaging work and upgrading Windows OS for end users
Monitoring problem ticket queues for issues and respond promptly to them
Harmonize of End Users services across the region
IT asset management work with global team

MINIMUM QUALIFICATIONS

Bachelor’s degree is preferred
Minimum of 3 years of experience as an advanced IT systems administrator
Advanced technical knowledge of specific subject areas:
Good knowledge of Windows client OS.Microsoft MCP certification is preferred.
Good understanding with ITIL based IT support.ITIL foundation version 3 certificate is preferred.
Excellent IT helpdesk skill for end users.
Excellent Communication Skills both English and Chinese.
Demonstrated ability working and have collaboration with teams
Server room device management

PREFERRED QUALIFICATIONS
Additional core competencies for this position also include intellectual horsepower, priority setting, maintaining customer focus and driving for results

CULTURE AND VALUES

Culture and values are incredibly important to ANSYS. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:
• Customer focus
• Results and Accountability
• Innovation
• Transparency and Integrity
• Mastery
• Inclusiveness
• Sense of urgency
• Collaboration and Teamwork

ANSYS does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of ANSYS. Upon hire, no fee will be owed to the agency, person or entity.