System Administrator I

SUMMARY
A Systems Administrator I will be making a contribution to the business by providing reactive user and system support. They will operate within given policies and procedures (including the relevant ANSYS Quality System procedures) but have a reasonable amount of discretion to take independent action. The focus for roles at this level will be to assist in the effective delivery of IT support and contribute to global teams.

RESPONSIBILITIES
• Basic Installation, configuration, and maintenance tasks for Windows and/or Linux systems using standard deployment and management methods. Tracking and documentation as required.
• Working support requests for workstations, servers, application software, phone systems, and ISP issues. Triage and escalation where appropriate.
• Performing general troubleshooting to isolate and assist with diagnosing common network and systems issues.
• Managing desktop configurations and verifying patch management levels across the organization’s workstations.
• Providing desktop support via telephone, chat, remote session, or in-person for local and remote sites.
• Collaborate with other IT functions on complex business requirements, including design and integration points
• Routinely perform upgrades to the existing infrastructure systems on as needed basis.
• Support the IT Asset Management process including ordering, purchase requisitions, receiving, validating invoices.
• Coordinates vendor deliveries, visitors and office events.
• Coordinate special assignments from management.

MINIMUM QUALIFICATIONS
• Associate's Degree / appropriate technical qualifications with a reasonable amount of relevant experience and training.
• Ability to demonstrate technical problem solving skills.
• Good interpersonal and communication skills and an aptitude for providing customer service.
• Good organizational skills are required.

PREFERRED QUALIFICATIONS
• Degree in computer/technical related studies preferred.
• Should be able to work on the phone and computer for an extended period of time.
• Physical ability to move and set up various computing environments and access server rooms and technical closets which are not all barrier-free.
• Core Competencies include: Customer Focus, Ability to Learn, Communications and Teamwork

CULTURE AND VALUES
Culture and values are incredibly important to ANSYS. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:
• Customer focus
• Results and Accountability
• Innovation
• Transparency and Integrity
• Mastery
• Inclusiveness
• Sense of urgency
• Collaboration and Teamwork

ANSYS does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of ANSYS. Upon hire, no fee will be owed to the agency, person, or entity.