Sales Administrator II

SUMMARY

The Sales Administrator II is primarily responsible for providing support to the software sales efforts and/or renewal activities for an assigned team. This role will perform administrative duties for mid-level managers and department professionals and requires knowledge of company policies and procedures.

RESPONSIBILITIES

  • Act as the contact for ANSYS customer needs; responding to questions on order status, account issues; license configuration etc. for all new and renewal software orders.
  • Coordinate with the Sales Team and the customer(s) with the preparation of quotes and licensing requests also reviews quotes for completeness, accuracy and adherence to company policy
  • Administers all renewal opportunities within the CRM; including revenue reconciliation activities; generating renewal quotes; following up with customers and maintaining an accurate renewal forecast within the CRM.
  • Involve appropriate customers and internal groups (Account Managers, inside sales, Legal, Business Operations etc) to assure timely submission and processing of orders
  • Research and understand historical accounts, product order history, discounting and/or special pricing situations to help with quote generation as needed
  • Coordinate with technical staff to resolve Customer Portal access problems & license installation issues
  • Support account administration activities, which may include the following:
    • Completion of supplier forms and other requests for supplier set up
    • Prepare and distribute License Change/ASC Change/Cosmetic Name change forms
    • Assist in the completion of Transfer/Assignments; prepare documents & create required approval activities; submit paperwork to corporate Business Operations team
    • In accordance with current policies, create temporary and evaluation license keys appropriate for distribution to prospects and customers.
    • Provide administrative support to all levels of Sales, which includes providing administrative support for reconciling actual revenues to forecast and plan as well as helping new Account Managers with training on the proper paperwork and protocol for sales order processing
  • Involvement in CRM Data maintenance and administration
  • Update existing CRM records with current information, which may include updating pricing and products for existing renewal opportunities, removing duplicate entries, logging notes, or other activities as directed
  • May also perform other administrative duties as assigned by the direct manager or other management staff.

MINIMUM QUALIFICATIONS

  • Associate degree in business or accounting (two year program) with a minimum of 5 years of experience in administrative, executive or secretarial positions in a corporate setting
  • At least 3 year in a sales administrator or order processing role
  • Good general communication and interpersonal skills as well as a professional appearance
  • Must have advanced knowledge of presentation and spreadsheet software, such as Microsoft PowerPoint and Excel
  • Ability to handle confidential information
  • Detail oriented
  • IT/ software industry background, sales operation background preferred.

PREFERRED QUALIFICATIONS

  • Bachelor's degree in business or liberal arts is desirable

CULTURE AND VALUES

Culture and values are incredibly important to ANSYS. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:
• Customer focus
• Results and Accountability
• Innovation
• Transparency and Integrity
• Mastery
• Inclusiveness
• Sense of urgency
• Collaboration and Teamwork

ANSYS does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of ANSYS. Upon hire, no fee will be owed to the agency, person, or entity.