Sales & Order Operations Supervisor (m/f/d)

SUMMARY

The Sales & Order Operations Supervisor is primarily responsible for supervising and leading a team of Sales & Order Operations Specialists to reach company objectives under strict deadlines. May also partner with assigned sales team to support sales cycle and business objectives. Requires extensive knowledge and accurate execution of company policies and procedures. This position is recognized as the key resource to address complicated or non-standard sales activities for the region which are often global in nature .

RESPONSIBILITIES
  • Partners with an assigned sales team; likely manages strategic,complex accounts, or Enterprise accounts
    • Includes Sales Cycle and related workflow responsibilities
  • Directly supervises and manages assigned Sales & Order Operations staff members within a particular region or territory
    • Establish and maintain effective working relationships with direct reports and sales staff
    • Coach, evaluate and mentor staff
    • Assign tasks, ensures the quality of work, balances workloads
    • Identifies and addresses performance issues
    • With direction from Regional Sales Operations Manager, conduct and deliver mid-year and annual performance reviews
    • Assist with hiring activities; conducts interviews, hires and orients new employees
    • Interpret, apply, and explain sales policies and procedures; identify inefficiencies and suggest improvements
  • Assist Sales Operations Orders Manager and Senior Managers with leading and carrying out business objectives, end of quarter objectives, and managing assigned staff
  • Lead and Support Renewals Administration:
    • Complete oversight of renewals administration process
      • Ensures accuracy of renewal forecast
      • Update CRM with adjustments as needed
      • Ensure team is reviewing and reconciling auto generated opportunities for accuracy
    • Collaborate with sales leaders and reps to develop maximum renewal potential
  • Direct Sales Support
    • Work with direct team, Account Managers, Regional Sales Directors and other departments on complex sales activities, which includes reconciling actual revenues to forecast and plan as well as helping new Account Managers with training on the proper paperwork and protocol for sales order processing
    • Provide exceptional support by ensuring quotations and legal documents are compliant with internal policies and processes.
    • Conduct peer reviews to ensure order accuracy and comformance with estrablished procedures
    • Assist with End of Quarter activities to ensure all issues are addressed and orders are processed
    • Research accounts and product/order history to understand legacy, major account, or other special pricing issues
    • Oversight of regional sales credit split activities
    • Update existing CRM records with current information, which may include updating pricing and products for existing renewal opportunities, removing duplicate entries, logging notes, or other activities as directed
  • Work closely with Sales & Order Operations Managers and other Regional Supervisors to share best practices and improve and synchronize processes
  • May also perform other duties as assigned by the direct manager or other management staff.

MINIMUM QUALIFICATIONS
  • Associate degree (two year program) or Bachelor’s degree in business or accounting or related field with a minimum of 10 years of experience in a sales operations, sales support, finance, or legal role in a corporate setting.
  • Management and Supervisor principles and methods
  • Supervisory experience preferred
  • Advanced knowledge of administrative practices and procedures
  • High level of verbal and written communication as well as interpersonal skills and a professional appearance
  • Advanced knowledge of presentation and spreadsheet software, such as Microsoft PowerPoint and Excel
  • Ability to handle sensitive, complex and confidential information
  • Extensive working knowledge of database/CRM systems
  • Detail oriented
  • Fluent in German and English (verbal and written)

CULTURE AND VALUES
You will be joining a Sales Operations team that prides itself on excellent partnerships and support for our sales organization, and is passionate about impacting the business through our long-term vision and our day-to-day work. We are focused on teamwork, ownership and accountability for initiatives, and we provide access and support for individuals’ team development.
Culture and values are incredibly important to ANSYS. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:
  • Customer focus
  • Results and Accountability
  • Innovation
  • Transparency and Integrity
  • Mastery
  • Inclusiveness
  • Sense of urgency
  • Collaboration and Teamwork
ANSYS does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of ANSYS. Upon hire, no fee will be owed to the agency, person, or entity.