Customer Relations Coordinator I

SUMMARY
The Customer Relations Coordinator works with the Sales, Legal, Accounting, and other departments to process customer orders and generate license keys. This role is responsible for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Customer Relations Coordinator is able to handle some complex tasks and accomplish straightforward work without assistance.

RESPONSIBILITIES
• Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with ANSYS, Inc. policies and procedures
• Generates timely, accurate license keys and delivers them to sales channels and customers
• Assists customers attempting to enroll for the ANSYS, Inc. Customer Portal
• Utilizes CRM checks to strive for succinct data integrity
• Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and resolving customer issues
• Provides assistance to sales personnel for proper order submission and documentation
• Interfaces with legal, accounting, and sales departments to facilitate procedural and policy adherence
• Participates in department projects such as developing rollout plans for product delivery


MINIMUM QUALIFICATIONS
• Associate’s Degree or minimum 2 years of experience in a billing, order processing, or customer service environment
• Excellent customer services skills and orientation
• Demonstrated organizational and analytical skills
• Experience working in database environment including report generation responsibilities
• Demonstrated ability and experience in a detail-oriented position
• Ability and willingness to perform in fast paced, rapidly changing environment
• Excellent communication and interpersonal skills
• Demonstrated ability to multi-task in a deadline driven environment
• Microsoft Office experience required
• Prior CRM experience preferred


PREFERRED QUALIFICATIONS
• Previous experience with servicing global customers is highly preferred
• Experience working in database environment including report generation responsibilities
• General office environment; moderate levels of stress may occur at times; must be able to lift up to 10 pounds occasionally; possession of finger dexterity and visual acuity required


CULTURE AND VALUES
Culture and values are incredibly important to ANSYS. They inform us of who we are, of how we act. Values aren't posters hanging on a wall or about trite or glib slogans. They aren't about rules and regulations. They can't just be handed down the organization. They are shared beliefs – guideposts that we all follow when we're facing a challenge or a decision. Our values tell us how we live our lives; how we approach our jobs. Our values are crucial for fostering a culture of winning for our company:
• Customer focus
• Results and Accountability
• Innovation
• Transparency and Integrity
• Mastery
• Inclusiveness
• Sense of urgency
• Collaboration and Teamwork

ANSYS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

ANSYS does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of ANSYS. Upon hire, no fee will be owed to the agency, person, or entity.